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The Resilient Me website is operated by Rachel Munns and Tony Munns (“the Partnership”).
The Partnership is registered with the Information Commissioner’s Office for Data Protection Act purposes, Certificate No: ZA460897. The Act requires us to hold data securely and specifies how we may only use personal information for appropriate reasons.
Please refer to our Information Governance Policy-Easy Read which explains how and why we process data and provides details about your right to access information that we hold about you.
The ePrivacy Directive and GDPR Recitals came into effect in the UK on 25th May 2018. Our policies and processes reflect the changes in data protection law. Please refer to our full Resilient Me Privacy Notice [updated GDPR May2018].
Highlighted details are listed below.
Authorised personnel and approved sub-contractors may use information collected from service-users, our own staff, suppliers and visitors to the site for administrative, marketing and outcome evaluation purposes.
We constantly monitor our data processing to ensure robust service provision.
Any unauthorised actions that cause loss or damage against computer systems and data will be investigated and may give rise to proceedings.
We are committed to maintaining robust processes in compliance with statutory and best practice safeguarding requirements.
Service-user records are manifestly confidential. Such information is only processed in accordance with our safeguarding policies and per usage as registered with the Information Commissioners Office.
You have the right to request sight of, and copies of, any and all records we keep about you, on the proviso that we are given reasonable notice to comply with such a request. You are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue you with appropriate written information or copies of records as part of any agreed contract, for the benefit of the connected parties.
In accordance with GDPR and the Privacy and Electronic Communication (EC Directive) Regulations 2003 (as amended in 2011) (“PECR”), we will not sell or rent your personal information to any third party or use your e-mail address for unsolicited email. Any communications sent by Resilient Me or on the Partnership’s behalf will only be in connection with the provision of services and products and/or updates with regard to any purchases you make, where consent has been obtained.
Any marketing and sales-related communications (via email, direct mail, phone or other medium) for which consent has previously been given, offer you the right to re-specify your preferred method of contact and the right to opt-out of receiving such further communications on each and every subsequent occasion.
We operate a secure encrypted transactions process for online purchases of goods and other payments. We do not have access to, nor hold, credit, debit or charge card details. Information you enter in form fields for purchasing purposes will only be shared with our payment processor in order to expedite your order(s).
These policies may be updated from time to time. You are advised to check this page periodically.