Management Training

Brilliant and Resilient Managers

Our comprehensive set of management training workshops, titled Brilliant and Resilient Managers, has been designed for Team Leaders and Managers to acquire the foundational skills essential to become more effective and successful within an organisation.

The complete course runs for four days, but some clients have opted to undertake certain modules to suit their own specific needs. The downloadable factsheet gives a full explanation of the course content, and a quick summary for each day is shown below.


The first day of this series of workshops focusses on the individual managers, looking at why they were promoted, what their personal strengths (and weaknesses) are, how a management role differs from being ‘one of the lads’, where this new role sits in the organisation and how to maximise communication skills.

It is vital that new managers understand that what got them promoted to a management position may not always be what will keep them successful in their new role. Those strengths will still be important but, without developing new competencies, they are unlikely to be successful as a manager.


Welcome & Introductions

Expectations of a Manager

Personal Proficiency



Day 2 focusses on understanding and managing change. It looks at the role required of a leader to support their teams through change and growth.

It also examines conflict encouraging delegates to recognise their own conflict style, how their behaviour impacts on those around them and how to positively manage and resolve conflict within the team. The concept of coaching and how to use it is introduced.


Managing Change

Resolving Conflict



Day 3 is all about developing talent and motivating teams, understanding that a leader’s primary purpose is to grow and motivate their staff and that this is achieved by building positive, nurturing relationships.


Developing & Motivating People

Leading Individuals & Teams


The final day of this series of workshops pulls together everything learned so far and also looks at how they fit within the organisation.

Advanced skills such as relationship building, influencing and managing priorities are covered culminating in a personal effectiveness action plan.



Managing Priorities

Performance Management